In fact, interminable delays have once again become the norm for passengers at stations.

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It is also quite possible that the Railway Minister has been spared the blushes by an indulgent media that is entertained by his theatrics. In the winters just gone by, every TV channel and newspaper was repeatedly slamming commercial airlines and the aviation ministry for delays in flights caused by fogs. Even a four hour delay triggered hysteria with live reports from outside Delhi airport and angry passengers denouncing the delays and discomfort. But hardly any attention was paid to the absolute mayhem and pandemonium that prevailed in New Delhi Railway Station during the same time. It was routine for trains to be delayed by up to 24 hours; for trains to be cancelled, postponed or rescheduled at the last minute and for enquiry and information systems to completely break down. In fact, interminable delays have once again become the norm for passengers at stations.

The simple reason for this is that the Minister has resorted to gimmicks rather than long-term investments in improving infrastructure in terms of passenger amenities, upgraded racks and signalling systems. Hundreds of new trains have been added without any increase in the ability of racks and signal and switching systems to handle them. The result, inevitably, is chaos and misery for passengers. The irresponsible expansion in the number of trains also leads to an increase in the danger of accidents. The Coromandel Express disaster, where nine people died, has served as a timely reminder of the grave results of runaway populism.


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Source : IIPM Editorial, 2008
An Initiative of IIPM, Malay Chaudhuri and Arindam Chaudhuri (Renowned Management Guru and Economist).

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